Support
Safer gambling.
Gaming should remain entertainment. We provide tools, trained staff, and links to independent help organisations.
On-site support
Speak to any casino host or reception team member about deposit limits, time-outs, or self-exclusion. Requests are handled confidentially and without judgement.
Self-exclusion
You may exclude yourself from Casino Hotel Hub for a minimum of six months. During this period you will not be permitted entry to the gaming floor. Contact reservations@casinohotelhub.com or visit reception with valid ID.
Independent help
- BeGambleAware — Free confidential advice
- GamCare — Support and counselling
- National Gambling Helpline: 0808 8020 133
Important
Casino Hotel Hub does not offer online gambling. All gaming takes place in person at our licensed premises in Birmingham. You must be 18 or over with valid photo ID.