Access
Accessibility statement.
We are committed to making Casino Hotel Hub welcoming for all guests. This page outlines our facilities and how to request assistance.
Physical access
- Step-free entrance from Colmore Row
- Two accessible lifts serving all guest floors
- Accessible rooms available — request at booking
- Accessible toilets in lobby and spa level
- Designated accessible parking (book via reception)
In-room
- Visual fire alarms and doorbells on request
- Lowered peepholes and grab rails in accessible rooms
- Hearing loop at reception
Casino floor
The gaming floor is accessible via lift. Hosts can assist with table access. Please contact us before your visit if you have specific requirements.
Feedback
If you encounter barriers during your stay, please tell reception or email reservations@casinohotelhub.com. We review all feedback and aim to respond within 48 hours.